Make a Claim

Our experienced specialist boat claims team are dedicated to the efficient and professional handling of your claim.

In the unfortunate event of damage or loss, the last thing you want to encounter is difficulty notifying your insurer. That's why we've made it easy for you to get in touch in whichever way works best for you - whether that's using our online claim forms, on the phone or even by old-fashioned post.

What to do in the event of damage or loss:

  • Report the circumstances as soon as possible to your broker or ourselves.

  • Take immediate steps to minimise further loss (Navigators & General will reimburse reasonable expenditure), including prompt action to reduce damage to machinery immersed in water.

  • If the accident has resulted in personal injury or damage to property or third parties, do not admit liability or take legal action without our consent.

  • If towage or salvage is required to protect your vessel from serious damage, try to agree a realistic set fee before acceptance.

  • Download our Claims Advice Notes for help on how to make a claim

How to get in touch:

Make a Claim  
Lines are open Monday - Friday 9am-6pm

01273 863 450

02085 026 999
Emergency Coastal only out of hours service

01785 248 793
Emergency Inland only out of hours service

Online Make a claim online:  Accidental Damage, Outboard Theft or Vessel & Dinghy Theft
Email, post or fax

Print and complete a claim form and send it to us via:


Post: Navigators & General – Brighton, PO Box 3707,  Swindon, SN4 4AX

Fax: 01273 863 404

Am I covered?

We recommend checking your policy wording before you make a claim.

If you have purchased extra add-ons, login to your online account to view your personal documents.

Contact us

If you have a question, any feedback or would like to make a complaint** please let us know on:

Lines are open:

Monday - Friday
9am - 5pm*

Email us at:

Or send us a letter at:

*Your call may be recorded for training and regulatory purposes.

**Click here for more information about Zurich's complaint process. This also provides a summary of all complaints received by Zurich, which includes those relating to Navigators & General.